30-Day
Trial

Frequently Asked Questions

General

  • What is Stratocast?

    Stratocast is a simple, cloud-based video monitoring system that has been designed to remove obstacles of network video adoption for small and mid-sized businesses, while providing many high-end VMS capabilities not found in analog solutions. The service leverages the Microsoft Azure cloud-computing platform, eliminating the need for on-premise servers and storage, greatly reducing traditional hardware costs and installation time.

  • Where are Microsoft Azure datacenters located?

    Microsoft operates data centers distributed in major geographic regions around the world. These facilities ensure that Stratocast can be accessed from anywhere. For a current list active data centers, please refer to azure.microsoft.com.

  • In what languages is Stratocast currently available?

    Stratocast is currently available in the following languages: Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, and Swedish.

  • How do I purchase Stratocast?

    Send us an online quote request, and we will connect you with your nearest Stratocast Certified Partner. Your local Stratocast Partner is also available to help answer any purchase questions, and will assist you with system installation.

  • How do I become a Stratocast Certified Partner?

    We are looking for tech savvy partners with industry experience to join our channel team. If you are interested in becoming a Stratocast Certified Partner, please submit a request, and we will follow-up with you shortly.

  • How can camera and technology manufacturers contact us about Stratocast?

    Please email us at info@stratocast.com regarding partnership and integration information.

  • Does Stratocast offer live monitoring services?

    While live monitoring services are not included in our packages, many of our dealers do provide this service for an additional fee.

Account Management

Security

  • Have Stratocast services been affected by the Heartbleed vulnerability?

    Recently, a major security vulnerability named "Heartbleed was discovered, which affects the OpenSSL encryption technology designed to protect your sensitive data on the Internet, like usernames, passwords and emails. Stratocast services were not impacted by this vulnerability, as the service does not use OpenSSL, instead leveraging Microsoft Windows’ and Microsoft Azure’s encryption component called Secure Channel (a.k.a. SChannel).

    Read more

  • How does Stratocast ensure I will have continuous access to my video?

    Stratocast leverages the Microsoft Azure platform, which runs in geographically dispersed datacenter that comply with key industry standards for security and reliability. Through built-in fault tolerance and redundancy measures, we can guarantee a minimum uptime of 99.5% of the time, to ensure you'll have access to your video.

  • What is Stratocast’s Service Level Agreement (SLA)?

    The Stratocast Service Level Agreement (SLA) warrants that the service will be available over the internet and will allow you to view, download and configure Stratocast 99.5% of the time in any given month. Should we fail to meet this SLA, Stratocast Certified Partners are entitled to request a credit for the service interruption. Click here for more details about the SLA.

  • What controls have been implemented to ensure my video is safe when stored in a data center?

    Microsoft conducts regular penetration testing to improve Microsoft Azure security controls and processes. The Microsoft Azure network of global datacenters is designed to run 24 x 7, and employ various measures to help protect operations from power failure, physical intrusion, and network outages. Access to datacenters is limited to a small number of personnel, and authority to open datacenter access tickets, is controlled by the network operations director, in conjunction with local datacenter security practices.

  • Are my video recordings protected in the event of failure or physical disaster at a datacenter?

    Microsoft Azure has been designed to continue operations in the event of failure, including the provisioning of redundant network device and dual Internet service providers at each datacenter.
    To provide even greater redundancy and protect your video in the event of a catastrophic failure involving an entire datacenter.

  • How does Stratocast ensure my data will not be hacked or stolen?

    Stratocast undergoes annual Security Penetration Testing and Vulnerability Assessments to ensure your data and video is secure. All connections between you and Stratocast are protected using 256-bit SSL encryption, and password authentication is required to access any account, ensuring that only authorized users can access your system.

  • Will my video be kept private?

    The only circumstances under which Stratocast Partners and staff will view your live or recorded video are in the event of supporting configuration and troubleshooting requests, or if you have requested an alarm center to provide live monitoring services.

  • Why do I login with Google or Yahoo credentials to access Stratocast?

    We provide access through Google and Yahoo accounts to provide better security of your login credentials, and to help minimize the number of username and passwords you need to memorize. 

  • How do I change my password?

    Simply go to your Google or Yahoo settings page, in order to modify your password.

Using Stratocast